Privacy Policy

Effective Date: [Add Date]

NexGo ("we", "our", or "us") operates the NexGo mobile application for customers and drivers. This Privacy Policy explains how we collect, use, and protect your information when you use the NexGo app.

1. Information We Collect

Personal Information

• Name
• Phone number
• Email address (if provided)
• Profile photo

Location Information
We collect real-time location data to enable ride booking, navigation, ride tracking, and safety features while the app is in use.

Driver Information

• Vehicle details
• Driving license
• Identity verification documents

Device and Usage Data

• Device type and operating system
• App usage data
• IP address
• Error and crash logs

2. How We Use Your Information

• To provide ride services
• To connect customers and drivers
• To calculate fares and payments
• To improve app performance
• To ensure safety and prevent fraud

3. Information Sharing

We do not sell personal data. Information may be shared:

• Between customers and drivers during a ride
• With third-party services such as maps, payment providers, and analytics
• When required by law

4. Data Security

We use reasonable security measures to protect your data. However, no digital system is completely secure.

5. Data Retention

We retain data only as long as necessary for service delivery and legal requirements.

6. User Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent

7. Children’s Privacy

NexGo is not intended for users under 18 years of age.

8. Third-Party Services

NexGo may use third-party services such as Google Maps, Firebase, and payment providers. Their privacy policies apply.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted in the app.

10. Contact Us

NexGo
Email: support@nexgo.app
Country: Nepal